Questions about cleaning, estimates and keys.

By the size of your home, its condition, how often we come, your pets and how we get in. We look at photos or a short video, then send the number in writing. Nothing changes on the day without asking you first.

Two or three of us arrive together. The first clean runs longer than the ones after it, because we are learning your house. Bruna gives you the time window when she confirms the visit, and we message you when we leave.

No. Many of our clients are at work. You can let us in, leave a code or a lockbox, or give us a key. Alarm and gate codes come by phone, never by text or form. The policies page says how we handle each way in.

Our own crew, introduced by first name before the visit. If someone is out sick, we message you before a different person comes.

We carry general liability insurance. Ask for the certificate of insurance and we send it before the first visit. The cover is listed in the footer of every page.

Tell us within 48 hours, with a photo if you can. We come back within three business days to redo what was missed from your list. If something is broken, tell us right away and we go through it together; the steps are on the policies page.

We bring our own vacuum, cloths and products. If you want fragrance-free products, or want us to use yours, tell us before the first visit and we write it on your list.

Pets are part of the house. Tell us about them when you write. If yours is nervous around visitors, say so and we plan around it, or ask you to keep them in one room.

Message us by 5 p.m. the day before and we move or cancel the visit. Later than that, or if we cannot get in, the visit may be billed as your estimate says. The full terms are on the policies page.

No. Write or talk to us in Portuguese or English. Conceição, Wellington, Manuela and Francisca speak Portuguese; Bruna, Milena and Anderson speak both.